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Shipping & Returns

PAYMENT

 

Orders are paid for by Bank Transfer. This is to be done using a cash deposit or online bank transfer and you must always use your order number for the payment reference. PLEASE DO NOT USE THE PRODUCTS NAMES AS YOUR ACCOUNT WILL BE CLOSED.

 

BILLING IS ALWAYS DISCREET WITH NO REFERENCE TO STEROIDS SHOWING

 

When you have placed your order, an email will be sent to the address provided and this will contain all the details you need to pay - IF THIS IS NOT RECEIVED AFTER 24 HOURS THEN PLEASE EMAIL THE OFFICE.

 

PACKAGING AND DELIVERY IS £8.99 ON EVERY ORDER

 

You will be sent an email once your order has been dispatched and this will contain your unique Royal Mail barcode. Please use this code to track the order - this is the quickest and easiest way. 

Please us this link to track your parcel

https://www.royalmail.com/track-your-item

 

In the very rare scenario where we do not have your exact product/s in stock we do make like for like replacements so orders are sent out quickly. You agree to this when placing the order so please do not complain if this happens. We do not accept any returns or refunds as replacements will be the same dose or higher. All UK parcels will be sent again if they do not arrive - no international parcels will be replaced if lost or seized.

 

Delivery Times

 

Our aim is 3 BUSINESS DAYS to dispatch the orders but this can, at times, take longer. Saturday and Sunday are not classed as business days and the maximum dispatch time is 20 business days. PLEASE PLAN ACCORDINGLY.

 

Once the parcel has left our care and has entered the Royal Mail system you will get your tracking barcode - use this to track your order. This is much quicker than emailing the office and asking them.

 

ORDER STATUS EXPLAINED

 

  • WAITING FOR PAYMENT – Your order has been placed but payment is not yet received. Please allow 24 business hours for payments to be updated.

 

  • PAYMENT RECEIVED – The payment for this order has been received and will be dispatched soon.

 

  • DISPATCHED – The order has been dispatched and you can use your tracking barcode on Royal Mail website.

 

  • PARTIAL DISPATCH – We have partially dispatched your order and once the remainder has been sent we will update to dispatched.

 

  • PLEASE MAKE PAYMENT – We are still waiting for the payment on this order.

 

  • ORDER CANCELLED – Your order has been cancelled

 

  • ORDER REFUNDED - Money has been refunded.

 

IT MAY TAKE UP TO 20 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE AND ONCE ORDERS ARE PLACED THEY CANNOT BE CANCELLED

 

BEFORE CONTACTING THE OFFICE REGARDING DELIVERY TIMES - PLEASE MAKE SURE YOU READ THE INFORMATION WE HAVE PROVIDED ABOVE AS WE ARE ALWAYS EXTREMELY BUSY AND OUR TIME IS BETTER SPENT PREPARING AND SENDING ORDERS RATHER THAN REPEATING WHAT IS ALREADY AVAILABLE. THANK YOU